Gymex Fitness help
Quick answers about subscriptions, wearables, your account and your data. Most settings live in the app under Profile → gear icon (Settings).
Subscriptions and billing
How do I cancel my subscription?
Apple or Google handles billing, so you cancel in your store account:
- iPhone: Settings app → your name → Subscriptions → Gymex Fitness → Cancel Subscription.
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Gymex Fitness → Cancel.
- In the app: Profile → gear icon → Manage subscription takes you to the right place.
You keep paid features until the end of the period you’ve paid for. Your workouts and data stay on the free tier.
How do I restore purchases on a new phone?
Sign in with the same Apple ID or Google account you subscribed with, then go to Profile → gear icon → Manage subscription → Restore Purchases. It’s also on the upgrade screen.
What’s included in each plan?
Free covers workout logging, nutrition, body metrics, community and offline sync, with a 30-day history window. Core (£7.49/month) adds full history and analytics without AI. Premium (£15/month) adds the AI coach, AI programs, voice logging and wearables. Pro Premium (£20/month) removes AI caps and adds specialist tools.
Can I get a refund?
Refunds are handled by the store you paid through: Apple’s Report a Problem or Google Play’s order history. We can’t issue store refunds directly.
Wearables and health data
Which devices work with Gymex?
On Premium, Gymex reads recovery, sleep and activity data from:
- WHOOP and Oura on iPhone and Android
- Apple Health on iPhone
- Health Connect on Android
- Fitbit: limited testing, so you can request access in the app
Direct Garmin sync and a native Apple Watch app aren’t available yet. Connect devices in Profile → gear icon → Connected devices.
Account and data
How do I delete my account?
Profile → gear icon → Delete account, then confirm. You can also request deletion on the web. Deleting your account does not cancel an App Store or Google Play subscription, so cancel that first.
Does Gymex work without signal?
Yes. Workouts are stored on your phone (encrypted) and sync automatically when you reconnect.
Can I switch between kg and lb?
Yes. Choose your weight unit in Settings. Gymex stores everything in kilograms and converts for display, so switching never changes your history.
How is my data used?
Your training data powers your coach and is never sold. Read the privacy policy.
About Gymex
Is Gymex Fitness the same as Gymex gym management software?
No. Gymex Fitness is a consumer AI workout app made by Gymex Fitness Ltd in the UK, at gymex.fitness. It isn’t affiliated with Gymex club-management software for gym owners. See about us and our press kit.
Do you have free tools?
Yes. Free gym calculators for 1RM, RPE, 5/3/1, warm-ups, plate loading, DOTS, body fat and macros.