Terms of Service

Acceptance of Terms

Gymex Fitness Ltd ("Gymex", "we", "us", or "our") owns and operates the Gymex Fitness app (also known as "Locked In"). By downloading, accessing, or using the app, you agree to these Terms of Service. If you do not agree, do not use the app.

Eligibility & Accounts

• You must be at least 13 years of age to use Gymex. If you are under 18, you must have permission from a parent or guardian where the law of your country requires it.
• You must provide accurate account information and keep it up to date.
• You may create an account using your email address, Apple Sign-In, or Google Sign-In.
• You are responsible for maintaining the security of your account credentials.
• You are responsible for all activity that occurs under your account.
• You may not create multiple accounts to circumvent bans or restrictions.

Health & Fitness Disclaimer

Gymex Fitness provides tracking and informational tools only and is not medical advice. This includes all workout tracking, nutrition logging, body metrics, progress photos, and related features. Consult a qualified healthcare professional before starting or changing any fitness or nutrition routine.

You are solely responsible for your own health and safety when following any workout program, nutrition plan, or fitness recommendation provided through the app.

AI Features Disclaimer

Gymex includes AI-powered features such as the AI Coach, AI Program Builder, AI-generated workouts, smart weight recommendations, auto periodization, plateau detection, overtraining alerts, post-workout analysis, and weekly AI recaps. These features are powered by third-party AI services (such as DeepSeek and Google Gemini) and are provided for informational and convenience purposes only.

• AI coaching is not a substitute for a certified personal trainer, nutritionist, or medical professional.
• AI recommendations are generated algorithmically and may not be appropriate for your individual circumstances, injuries, or medical conditions.
• You should use your own judgement when following any AI-generated workout, nutrition suggestion, or training recommendation.
• We are not responsible for any injury, health issue, or adverse outcome resulting from following AI-generated recommendations.
• AI physique rankings, readiness and recovery scores, strength estimates, and similar figures are automated estimates intended for motivation and training guidance. They are not a medical, health, or body-composition assessment.
• Answers that use deep research draw on third-party web sources, which may be inaccurate or out of date.
• Some AI features are available on the free plan with limited usage; others require a paid subscription. Our Privacy Policy explains which data is shared with third-party AI providers when you use these features.

Subscriptions & Billing

Gymex offers three paid subscription tiers (Core, Premium, and Pro Premium) as auto-renewable subscriptions managed through RevenueCat. Billing, renewals, and cancellations are handled by the store you purchased through (Apple App Store or Google Play) under its terms, or by Stripe for purchases made on our website.

• Core: Power-user data with no AI — full workout history (no 30-day limit), multiple active programs, full body metrics and unlimited progress photos, supplement tracker, program analytics and mesocycle execution, auto-deload and muscle recommendations, and training goals.
• Premium: Everything in Core, plus AI assistance everywhere — AI voice workout logger, AI program builder and mesocycle, AI auto weight + RIR intelligence, AI macro tracking and meal plans, AI Coach chat with smart nudges, overtraining and post-workout analysis, and supported health and wearable-data integrations (Apple Health, Oura, Whoop, Garmin, Health Connect). Premium includes usage caps on AI features (currently 50 AI chats/day, 30 voice logs/mo, 2 AI programs/mo, 100 macro entries/mo); caps may be adjusted.
• Pro Premium: Everything in Premium, plus unlimited AI usage (no caps), AI auto-periodization, plateau detection, AI photo meal scanner, AI form check (video analysis), and AI workout summary chat.

Free users (no subscription) retain access to baseline features including workout logging, nutrition logging, body metrics, basic progress photos, community features, messaging, manual program building, and Garmin pairing, with a 30-day workout history window.

The summary above may not list every feature. The features, prices, and usage limits shown in the app at the time of purchase apply.

For subscriptions purchased through the iOS app, the Apple Standard End User License Agreement (EULA) applies.

Free trials and renewals. If you start a free trial, it converts to a paid subscription at the end of the trial unless you cancel at least 24 hours before it ends. Subscriptions renew automatically until cancelled. You can cancel at any time in your Apple ID or Google Play subscription settings (or your account page for web purchases); cancellation takes effect at the end of the current billing period.

We reserve the right to modify subscription pricing and features. Changes to pricing will not affect your current billing period, and we will give you notice before any price increase applies to an existing subscription.

Voice Data & AI Processing

When you use voice-based features (AI Voice Logger, custom AI voice), your voice recordings are sent to ElevenLabs for speech-to-text processing. You can choose not to use these voice features.

When you use the AI Coach or other AI-powered features, relevant personal data (including workout history, body metrics, nutrition data, and profile information) may be sent to DeepSeek, Google Gemini, or through OpenRouter to a model provider. The data shared depends on the feature. Full details, including provider data handling, are available in our Privacy Policy.

Acceptable Use

• Do not misuse the app, reverse engineer it, or attempt unauthorised access to any systems or data.
• Do not post harmful, abusive, hateful, sexually explicit, or unlawful content in community features, direct messages, or your profile.
• Do not use the service in a way that disrupts other users or system integrity.
• Do not attempt to manipulate, exploit, or abuse AI features (including prompt injection or attempting to bypass safety filters).
• Do not use the referral or creator program in a fraudulent or deceptive manner.
• Do not share or distribute the content of other users' private data, workouts, or messages without their consent.

Content & Community

You retain ownership of content you post. By posting in app community features (including the community feed, comments, and shared workouts), you grant us a limited license to host, display, and process that content in order to operate the service.

Programs you share via share links are accessible to anyone with the link. Shared programs include the program structure only (exercises, sets, reps, rest periods) and do not include your personal performance data.

Your username, profile picture, posts, clan activity, and leaderboard position are visible to other users. Rank cards you share by link can be viewed by anyone with the link. Gym check-ins you share are visible to your friends.

Direct messages between users are private and are not shared publicly. However, we reserve the right to review messages when investigating reports of abuse, harassment, or violations of these terms.

Referral & Creator Program

Gymex may offer rewards, such as free subscription time, for referring friends, and a creator program for people who promote Gymex with their own link or code. Rewards, eligibility, and any creator payments are as described in the app or in your creator agreement at the time.

Referrals are attributed using your link or code and, where needed, the information described in our Privacy Policy. We may withhold or reverse rewards, and suspend participation, where we reasonably suspect fraud, self-referrals, fake accounts, spam, or misleading promotion. We may change or end the program at any time; rewards already earned will be honoured unless obtained in breach of these terms.

Intellectual Property & Ownership

The Gymex app, including its source code, design, user interface, features, algorithms, content, logos, and the "Gymex" name and trademarks, is the exclusive property of Gymex Fitness Ltd and is protected by copyright, trademark, and other intellectual property laws. All rights not expressly granted to you are reserved by Gymex Fitness Ltd.

These Terms grant you a limited, personal, non-exclusive, non-transferable, and revocable licence to use the app for your own personal, non-commercial purposes. You may not copy, modify, distribute, sell, sublicense, reverse-engineer, or create derivative works from any part of the app without the prior written permission of Gymex Fitness Ltd.

Progress Photos & Body Data

Progress photos you upload are stored securely and are private to your account by default. Body metrics (weight, height, measurements) are also private unless you explicitly share them. You can delete your progress photos and body metrics at any time from within the app.

Do not upload progress photos or profile images that contain inappropriate, explicit, or illegal content. Violations may result in content removal and account action.

Gymex can connect to Apple Health, Health Connect, Apple Watch, Garmin, Whoop, Oura, and Fitbit / Google Health. By connecting a service, you authorise the exchange of the data types you approve between that service and Gymex. You can disconnect any integration at any time in the app. These services are provided by third parties under their own terms, and we are not responsible for the accuracy, availability, or reliability of data received from them.

Moderation & Enforcement

We reserve the right to moderate all user-generated content and enforce these terms to maintain a safe and respectful community. Moderation actions may include, but are not limited to:

• Removing or hiding content that violates these terms or community standards.
• Issuing warnings to users who engage in prohibited behaviour.
• Temporarily suspending a user's ability to post in community features (community bans).
• Permanently revoking access to community features.
• Resetting a user's profile picture or display name if they contain inappropriate content.
• Suspending or permanently banning a user's entire account in cases of serious or repeated violations.
• Applying device-level bans to prevent circumvention of account bans.

Moderation decisions are made at our sole discretion. All enforcement actions are logged internally for accountability and transparency.

Copyright & DMCA

We respect the intellectual property rights of others and expect our users to do the same. Gymex complies with the U.S. Digital Millennium Copyright Act (DMCA) and comparable laws in other jurisdictions.

If you believe that content on Gymex (including community posts, shared programs, progress photos, or profile content uploaded by users) infringes your copyright, you may submit a takedown notice. Our full notice-and-takedown procedure, the information a valid notice must contain, our designated agent's contact details, and the counter-notification process are set out on our Copyright & DMCA Policy page.

We operate a repeat-infringer policy: accounts that are the subject of repeated valid infringement notices will be terminated. We may remove or disable access to allegedly infringing content without prior notice and at our sole discretion.

Termination

We may suspend or terminate your access to part or all of the service if you violate these terms, engage in behaviour that threatens the safety or wellbeing of other users, or if required for legal compliance. Grounds for termination include, but are not limited to:

• Posting abusive, harmful, hateful, or unlawful content.
• Harassment, bullying, or threatening behaviour toward other users.
• Spamming, impersonation, or fraudulent activity.
• Attempting to exploit, reverse engineer, or interfere with the app or its systems.
• Abuse or manipulation of AI features.
• Uploading inappropriate progress photos or profile images.
• Repeated violations of community guidelines after prior warnings.
• Creating multiple accounts to evade bans or restrictions.
• Any other conduct we reasonably determine to be harmful to the service or its users.

Where possible, we will notify you of the reason for suspension or termination. However, we reserve the right to act immediately and without prior notice in cases involving serious threats to user safety or platform integrity.

Appeals & Refunds

If your account has been suspended or terminated, you have the right to appeal the decision by contacting us at support@gymex.fitness. We will review all appeals fairly and respond within a reasonable timeframe.

If you hold an active paid subscription at the time your account is banned or terminated, you are entitled to a refund for the remaining unused portion of your current billing period. For example, if you have paid for a monthly subscription and your account is banned partway through that month, you will receive a refund for the time you are unable to use the service. Refunds do not apply to previous billing periods that were fully used.

Refund requests related to account termination should be directed to support@gymex.fitness. Please note that subscription billing is managed through RevenueCat and the relevant app store, so some refunds may need to be requested from Apple or Google, depending on where you purchased.

Your Content & Indemnification

You are solely responsible for the content you create, upload, post, or share through Gymex, including community posts, comments, direct messages, shared programs, progress photos, profile information, and any other user-generated content ("Your Content"). You represent and warrant that you own or have the necessary rights to Your Content and that it does not infringe the rights of any third party or violate any law or these Terms.

Gymex hosts user-generated content but does not create, endorse, or take responsibility for content posted by users. We are not obligated to monitor Your Content, but we may review, remove, or disable access to it at our discretion as described in the Moderation & Enforcement and Copyright & DMCA sections. Any views expressed in user-generated content are those of the user, not Gymex.

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Gymex Fitness Ltd, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with: (a) Your Content; (b) your use or misuse of the app; (c) your violation of these Terms; or (d) your violation of any rights of another person or entity.

Limitation of Liability

To the maximum extent permitted by law, the service is provided "as is" without warranties, and we are not liable for indirect, incidental, or consequential damages arising from use of the app. This includes, but is not limited to, any injury, health issue, or adverse outcome resulting from following AI-generated recommendations, workout programs, or nutrition suggestions provided through the app.

Dispute Resolution & Arbitration

Please read this section carefully — it affects your legal rights, including your right to bring a lawsuit in court and to participate in a class action.

Informal resolution first. Before starting any formal proceeding, you agree to first contact us at support@gymex.fitness and give us at least 30 days to resolve the dispute informally. Most concerns can be resolved this way.

Binding arbitration (U.S. residents). If you are a resident of the United States, you and Gymex agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the app that is not resolved informally will be settled by binding individual arbitration administered by a recognised arbitration provider (such as the American Arbitration Association) under its consumer arbitration rules, rather than in court, except that either party may bring an individual claim in small-claims court.

Class-action and jury-trial waiver. To the fullest extent permitted by law, you and Gymex agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding. You and Gymex also waive any right to a jury trial.

30-day opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms (or of this section first taking effect) by sending written notice to support@gymex.fitness with your name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms.

Users outside the United States. If arbitration is not enforceable in your jurisdiction, or if you are not a U.S. resident, disputes will be handled by the courts identified in the Governing Law section below. Nothing in these Terms removes any mandatory consumer-protection rights you have under the laws of your country of residence.

This section states our intended dispute-resolution framework. The specific arbitration provider, rules, seat, and fee allocation should be confirmed by qualified legal counsel before this policy is relied upon.

Governing Law

Except where the Dispute Resolution & Arbitration section applies, these Terms and any dispute arising from them are governed by the laws of England and Wales, without regard to conflict-of-law principles, and you agree to submit to the exclusive jurisdiction of the courts of England and Wales. This does not deprive you of the protection of mandatory consumer-protection laws of the country in which you reside.

Changes to Terms

We reserve the right to update or modify these Terms of Service and our Privacy Policy at any time, at our sole discretion. Changes will take effect when posted within the app or on our website. We will make reasonable efforts to notify you of significant changes, but it is your responsibility to review these terms periodically. Your continued use of the app after any changes are posted constitutes your acceptance of the revised terms.

Contact

Questions about these terms can be sent to support@gymex.fitness.